Our approach is to engineer, implement and manage solutions around technology that meets the client's vision and business plan, long-term.
Elevate's proactive support model focuses on combining customer service with 24/7/365 IT Help Desk services, allowing our team to specialize in supporting environments with a low tolerance for down time and those that have users that require a VIP experience.
After working on the family computer with his father when he was young, James immediately knew that he saw himself pursuing a career in Information Technology. He joined Elevate Technology Group in 2012, where he is a skilled Help Desk Technician who enjoys assisting Elevate's end users with any IT-related issue they face.
In his spare time, James enjoys cooking and spending time outdoors with his Fiancée.
James was immediately hooked on technology after his father brought home the first family PC in the early 1990s. James has years of experience in the technology industry, and joined Elevate in 2012, where he brings his extensive industry knowledge to Elevate. James is a true asset on the Help Desk where his passion for technology and integrity shines through as he is engineering long-term solutions for Elevate clients - all while keeping his focus on end-user impact. James has spent many passionate years helping to build Elevate Technology Group through it’s achievements for it’s clients - why not be one of them?
Growing up in St Helens, Oregon, he has always had a passion for technology. Erik joined the team in 2016. His experience in supporting end users as part of a global help desk for a fortune 100 company, has made him a key asset on the front lines helping our customers. His outgoing personality and concern for detail, including strong follow-up skills, has elevated our front line.
Erik's interests include: playing guitar, mixing music, reading, and playing video games.
He started out with his love of technology after being gifted a Nintendo 64 at the tender age of seven, in Portland, Oregon. He spent many years honing his computer and problem solving skills in the freelance sector and also by working in various customer support fields, providing support for Microsoft, Xbox, and Sage Accounting Software. Joining the Elevate team in March 2016, he helps our valued clients with their various computer issues and helps engineer solutions to keep productivity flowing.
When he isn’t busy downing his second energy drink or tapping away at the keyboard, he is usually at home working on his own computer or building another miniature model for display in his collection. He also enjoys petting cats.
Geoff grew up in Central Oregon, where he dug into technology at a young age at a large church. While getting this real world experience, he attended a trade school with an education path focused on both Microsoft and Cisco solutions. At 14, he started his first IT company and started servicing local business and residential clients. Building his client base over the years and eventually starting Now Nerd. Now Nerd became a key player in the success of Microsoft’s Answer Desk and Geek Squad’s online support system and grew the company’s helpdesk to just under seventy employees. With the team Geoff has built, Elevate has been able to provide an industry leading customer experience.
Even as a young adult, Darrell had a passion for technology, ranging anywhere from tinkering with electronics to designing parts in CAD. Darrell joined Elevate Technology Group in 2011 where he has focused on engineering creative solutions tailored to the specific needs of Elevate's clients. Darrell has extensive knowledge in Microsoft Products, which includes Exchange, Office 365, Azure, Microsoft Office, Windows Desktop and Windows Server Operating Systems. Darrell is also a Certified Barracuda Networks Engineer on NG Firewalls and Web Application Firewalls.
Darrell’s hobbies include building mechanical keyboards and building custom PC water cooling solutions. In his free time he enjoys cycling, PC gaming, and listening to music.
Mike's passion for technology started at a young age in Central Oregon. Later, he moved to Hawaii where he attended University of Hawaii and graduated with a BA in Computer Science. Mike has played a role in Elevate for many years and has a wide variety of technical knowledge which allows him to manage Elevate's internal deployments, such as SharePoint and various Integrations. Mike also helps Erik in the Front Line Support.
In his free time he enjoys spending time with his niece Annabelle, playing games and outdoor activities.
Tomas rejoined Elevate Technology Group in 2016 after leaving in 2012 due to a family illness that had caused him to return to his hometown of Madras, Oregon. Since then, Tomas has ventured out into the technology world becoming stronger and more knowledgeable in all aspects of the field. While Tomas is very technical, he is unique in that he is able to bridge the technical aspects of IT to Elevate's clients by providing a non-technical perspective and explanations while he is on site. It is important to Elevate, that our clients feel as though we are located in-house and not outsourced, which Tomas handles perfectly, as his personal touch and charismatic personality shines through as the "face" of Elevate Technology Group.
Diane has been with Elevate Technology Group since its beginning. She spent many years as an entrepreneur running various successful businesses, including a decade as an accomplished business practice adviser and financial consultant who lead businesses into a successful future. Her strong financial and accounting background gives us a strong foundation. She loves her job and it shows with her positive attitude and strong ability to keep our organizational processes running smooth and reliable. Yep, she keeps us in line. Her beliefs in growing a successful client experience and company is based on spectacular client relations, solutions designed and deployed with top of the line products and engineered with best industry practices and with a strict, but a fun accountability system.
In her free time, she enjoys being outdoors. She is an avid skier, enjoys hiking and traveling.
After many successful years in Sales for worldwide corporate entities, Shannon joined Elevate Technology Group in 2015 for the opportunity to make a visible impact in a local company. Shannon was a key contributor to redefining and implementing Elevate's company goals and business plan. Shannon bridges the knowledge gap between non-technical clients and the technical minds at Elevate, helping translate every client's needs, vision and business objectives into solutions that drive their company forward through the use of technology.
After competing at the collegiate level in St. Paul, Minnesota for Hamline University Women's Ice Hockey Team, Shannon still enjoys playing hockey recreationally here in Portland.
Daniel joined Elevate in 2012 after building his management skills and obtaining an AA in Computer Networking. Daniel brought a number of skills to Elevate including Training, Quality Control and Technical Expertise, while his current roles include Technical Management as well as selecting and vetting new technologies and products. Additionally, he continues to work with the Engineering team to help implement new systems and technologies for Elevate's clients to bring their technical experience to the next level. Daniel has been working with technology personally and professionally for over 15 years, but still finds new and exciting ways that technology can be implemented every day.
On the occasion that Daniel does not find himself working on Elevate projects, he spends time helping his daughter learn about the world by exploring the greatest science lab - the outdoors.
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